Highlights:

 

  • SNS works with the in-house Network Administrator
  • Monitoring tools
  • Scheduled monitoring reports
  • We've probably seen your problem before
  • Assignment of an IT Team (two Systems engineers, Network Engineer, and Technical Manager)
  • Primary and Secondary engineer account for 75% of visits
  • Full Help Desk Services for IT Contact and partial staff, Monday thru Friday 8am to 6pm
  • Unlimited Level I , II, III support incidents
  • RWS - after-hours Remote Worker Support, ideal for assisting home office users, traveling employees, or consultants after hours. M-F 6pm to 11pm, Sat. & Sun 10-8
  • NOC Services - Scheduled and coordinated software updates for Servers, Desktops, laptops, and networking equipment
  • Comprehensive Monitoring - 24/7/365 system, server, network monitoring and event logging
  • Scheduled Engineering Visits - weekly, bi-weekly, monthly, or quarterly
  • IT Planning (ITP) meetings are held quarterly (4 per year)
  • IT Operations (ITO) briefings are held monthly (12 per year)
  • A yearly comprehensive IT survey is provided to all staff to collect suggestion, comments, ideas for all things IT
  • 25% discount on all project labor for  server migrations, network buildouts & telephony projects
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the Network Assist Support Plan an IT support plan designed to help busy IT personal and in-house IT departments by leveraging SNS's broad knowledge, tools, and expertise

the Network Assist Support Plan (NASP)

This support plan is designed for businesses with full-time in-house IT personnel and/or departments.  Through the program we work with the IT staff and rarely interact with end users or your customers.  
This plan provides a team of knowledgeable engineers, our monitoring - reporting - ticketing tools, emergency support, priority support, and consultation thats always honest and practical.

Program Highlights:

  • Assignment of an IT Team
  • Primary and Secondary engineer available to assist in-house staff
  • Help Desk Services for IT Contact, Monday thru Friday 8am to 6pm
  • Unlimited Level I & II phone support for the IT Contact
  • NOC Services - Coordinated Systems patching of servers and networking equipment during your change control window
  • Monitoring - 24/7/365 system, server, network monitoring and event logging
  • Scheduled Visits - Monthly engineering visits
  • IT Planning Meetings are held semi-annually (2 per Year)
  • IT Operations briefings are held semi-monthly (6 per Year)
  • Emergency Support
  • 25% discount on project labor