IT Management | Premier Regularly Scheduled Visit Program (PRSVP)
This support plan is designed for organizations, for profit or non-profit, who do not have any in-house IT staff; or for larger companies that utilize SNS as a part of the internal IT Team.
This is a comprehensive support program that includes our full suite of services and monitoring tools at a fixed monthly cost.
The Premier Regularly-Scheduled-Visit-Program (PRSVP) offers technology-dependent businesses peace of mind. We monitor, manage and maintain your technology infrastructure all for a flat monthly fee. Keeping your business functioning at peak performance. We assist with strategic and capital planning for your immediate and long-term technology needs.
For businesses facing unpredictable networks and escalating IT costs, the PRSVP keeps minor problems from becoming unneccessary emergencies, minimizing business interruptions and downtime to ensure the stability, performance and security of your network.
While we handle some work remotely, we understand the importance of being on-site. By becoming a fixture at your business, our engineers get to know your technology infrastructure inside and out, and you get to know the faces of the people that help support your business. PRSVP customers are guaranteed our highest level of customized service and personal attention.
How the PRSVP Works:
Your primary engineer and secondary engineer will addresses any specific questions or user issues, address to-do lists, and completes a thorough maintenance routine on the local infrastructure during the prescheduled on-site visits.
The SNS Network Operation Center works with your engineering team and onsite contacts to schedule and maintain all systems are patched, updated, and tested during your company's monthly IT change control windows.
The SNS Help Desk provides phone support for all staff and remote administration services live Monday through Friday 8am to 6pm. Our PRSVP clients also receive complimentry help desk services Monday through Friday 8am to 6pm, Saturday and Sunday 10am to 8pm.
Program Highlights:
- SNS acts as your company's IT department
- Assignment of an IT Team (two Systems engineers, Network Engineer, and Technical Manager)
- Primary and Secondary engineer account for 75% of visits
- Full Help Desk Services for staff, Monday thru Friday 8am to 6pm
- Unlimited Level I , II, III support incidents
- RWS - after-hours Remote Worker Support, ideal for assisting home office users, traveling employees, or consultants after hours. M-F 6pm to 11pm, Sat. & Sun 10-8
- NOC Services - Scheduled and coordinated software updates for Servers, Desktops, laptops, and networking equipment
- Comprehensive Monitoring - 24/7/365 system, server, network monitoring and event logging
- Scheduled Engineering Visits - weekly, bi-weekly, monthly, or quarterly
- IT Planning (ITP) meetings are held quarterly (4 per year)
- IT Operations (ITO) briefings are held monthly (6 per year)
- A yearly comprehensive IT survey is provided to all staff to collect suggestion, comments, ideas for all things IT
- 25% discount on all project labor, server migrations, network buildouts & telephony projects