"Just wanted to take a moment and thank you and your team for such outstanding service late last week. Your quick turn-around has certainly made this whole process painless for us."
Michael R. Sirois, Network Manager
Fusion
Andover, Massachusetts
"As part of the PRSVP support plan, we appreciate the regular visits. Many companies promise to be there but you can't always count on it. SNS has been very responsive to our IT problems and we have experienced fewer glitches."
James O. Reavis, Esq.
Reavis Cianciolo
Providence, Rhode Island
"The anti-SPAM program SNS put in place for us has been extremely impressive. According to the stats, some users are getting up to 90-95 percent spam filtering! It has allowed us to run more efficiently and avoid SPAM-related down-time."
Steve Gatzos, IT Manager
Enanta Pharmaceuticals
Watertown, Massachusetts
"As a small business, we want someone to support our technical needs who will understand our business, guide those of us who are non-technical, and solve our problems as quickly as possible. SNS engineers provide us with a complete technical support package that is both cost-effective and extremely reliable."
Sheree Marinilli, Chief Financial & Operations Officer
Massachusetts Housing & Shelter Alliance
Boston, Massachusetts
"I'm not just some client to them. I feel like we're friends and that they do things according to how I operate. As a nonprofit, we have a lot of unique rules, and SNS is very good about following these rules."
Nick Conti, Network Administrator
American Antiquarian Society
Worcester, Massachusetts
"Some of the companies out there give you outrageous quotes and don't look out for your best interests. We liked that SNS wasn't trying to sell us things to make a commission. They were really looking at ways to give us a solution that was economical and would work under the scenario we were exploring. On a scale of 1 to 10, our satisfaction with SNS has been a 10."
Mark Thompson, Technology Administrator
Town of Sudbury
Sudbury, Massachusetts
"SNS is flexible, competitively priced and service-oriented. They work off-hours around our schedule or on weekends. In addition, they're willing to shift priorities for us and to include other items that aren't necessarily their core product set to give us a total solution."
Kermit Dubois, IT Director
Shawmut Design & Construction
Boston, Massachusetts
"The quick transition meant much less interruption for our employees but more importantly for our customers. Customers nowadays have so little free time, and we need to give them immediate answers to their questions. We hate to tell the customers our computers are down because it makes us look unprofessional - and it's one more risk that you could lose that customer to the competition."
John McCarthy, Gen. Manager
James Devaney Fuel
Boston, Massachusetts